How repair enquiry information is used.
Electronic Repairs UK uses contact and repair information to respond to enquiries, diagnose and manage repairs, issue quotes, provide repair updates, arrange collection and maintain appropriate workshop records.
Information you may provide
Name, email address, phone number, equipment details, fault descriptions, repair messages and information needed to manage the repair.
Why it is used
Information is used to provide the repair service and communicate with you about the job. Website enquiries are stored in the repair-management system so they are not lost if email delivery is unavailable.
Repair photos
Repair images shared through the customer portal are kept in private storage and are delivered through secure links rather than a public image gallery.
Customer portal links
Secure repair links should not be posted publicly. If you lose a link, you can request a replacement using the repair number and booking email address.
Contact
Questions about information held for a repair can be sent to info@electronicrepairsuk.com.